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Customer service and contact information

The number for the City of Kokkola’s switchboard is +358 (0)6 8289 111. The switchboard operates weekdays from 8 a.m. to 4 p.m.

 If you don’t have the direct number, the switchboard can connect you to a number at the city of Kokkola.

Reception Services

The Reception Services counter is located on the first floor of the C wing of Kokkola City Hall.

Reception Services assists people visiting public spaces at City Hall. Reception Services also handles the booking of meeting rooms and the practical arrangements for meetings or conferences.

Reception Services is open between 7.45 and 16.15 from Monday to Friday. By agreement, Reception Services can also offer meeting and conference arrangements outside office hours.

Customer Services

The Customer Services desk is located on the ground floor of the D wing of Kokkola City Hall, near the main entrance facing Virkakuja.

Customer Services is responsible for providing information and guidance in matters concerning city services and activities. Current plans and programs drawn up by the Urban Environment Department are available for public viewing at the Customer Services desk.

Customer Services is open between 7.45 and 16.15 from Monday to Friday.

The City of Kokkola

PO Box 43
67101 Kokkola
Town Hall, Kauppatori 5
Tel. +358 (0)6 828 9111
Fax +358 (0)6 828 9389
kokkola(at)kokkola.fi  

The general form of email addresses for the employees at the City of Kokkola is firstname.lastname@kokkola.fi. Email addresses for the teaching personnel are usually in the form of firstname.lastname@edu.kokkola.fi.

Kokkola Tourism

Contact Kokkola Tourism in tourism-related matters. Kokkola Tourism’s office is located in Shopping Center Chydenia, Tehtaankatu 3-5.

Kokkola Tourism Ltd

Shopping Center Chydenia
Tehtaankatu 3-5
67100 Kokkola
tel. +358 40 8065 075
email: tourism(at)kokkola.fi

For more detailed contact information, visit Kokkola Tourism Ltd’s website.

Immigration office ( Central Ostrobothnia Joint Municipal Authority for Social and Health Soite)

The immigration office offer guidance and counselling in immigrant and refugee matters. The immigration office, at iPark, department D, Vaasantie 6, is open:

  • Mon, Wed 12.30 p.m.–3.30 p.m.

  • Tue, Fri open only by appointment

  • Thu 9.00 a.m.–3.30 p.m.

Immigration office

iPark, Vaasantie 6
67100 Kokkola

Tel. +358 (0)44 709 5711,  +358 (0)40 806 8194, +358 (0)44 780 9447,  +358 (0)44 780 9557, +358 (0)40 806 5954


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