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Ryhmä asiakkaita

For jobseekers and personal customers

Who are customers in the local government trial?

You are a customer in a local government trial if you have registered as a jobseeker and your municipality of residence is part of a regional trial and you are unemployed, laid-off, employed or enrolled in a service promoting employment and belong to one of the following groups:

  • you are not entitled to an earnings-related allowance
  • you are under 30 years of age, you speak as your mother tongue a language other than Finnish, Swedish or Sami, or you are an immigrant

Regional TE services will notify customers that are affected personally. Transference to the trial does not, therefore, require the customers to take any action.

From now on, the local government trial on employment will assist you in employment-related matters and employment services instead of the TE office. The local government trial on employment will run from 1 March 2021 to 30 June 2023. Transition to the trial is automatic for customers, and you will not have to contact the trial office or the TE office for this reason.

Who do I contact for assistance?

You will be assigned to a specialist at the local government trial office, who will help you with all employment-related matters and advise you with unemployment-related official matters. You can contact your assigned specialist through TE services’ online service, and through the contact methods you agree with the Kokkola region local government trial office.

What services does the local government trial offer?

The local government trial’s services include the usual services that promote employment, such as pay subsidies, job-seeking and career coaching, labour market training, work trials and independent studies with an unemployment benefit. The local government trial also provides integration services under the Act on the Promotion of Immigrant Integration. Additionally, provision of trial-specific employment services is also possible. If there is a service that interests you, contact your own local specialist and agree to participate in the service.

Does the local government trial create job integration plans?

Job integration plans, or similar plans, will be drafted for you with the local government trial. Plans that you have drafted with the TE office or in its online service will still bind you after transferral to the local government trial, until you update said plans with the local government trial.

Are my services arranged by the trial or by the TE office?

The local government trial is responsible for arranging your services instead of the TE office. Labour market training interviews and selections are the exceptions that remain the responsibility of the TE Office, along with certain unemployment benefits-related tasks. During the trial, you will have access to the e-Services on as well as national TE phone services, which also serve TE office customers. If you are unable to submit a particular document through the e-Services, you can mail it to your local municipality or your trial region’s service point.

Customer checklist

  • Notify the trial specialist of any changes in your situation (such as employment or study plans). Report your changes through e-Services or by contacting your assigned specialist directly.
  • Remember to complete the tasks you have agreed in your plan and mark them as completed in e-Services (
  • Please submit any forms regarding the services you have agreed to before the start of the service, preferably 10 working days in advance.



Contacts through e-Service or by phone

Regional phone service: 06-828 9800
Mon – Wed 9:00-12:00 and 13:00-15:00

National phone service
Mon–Fri 9:00–16:15

– suomeksi 0295 025 500,
– på svenska 0295 025 510,
– in English 0295 020 713,
– на русском языке 0295 020 715